Clock Restore: Troubleshooting Clocks that Aren’t Retaining Time in a Clock System


In uncommon circumstances, you’ll have points with clocks which are imagined to show exact time and synchronize with one another. In the event that they begin to drift or not maintain the right time, listed below are a number of fast and straightforward methods to troubleshoot and maintain them ticking on the appropriate time.

Is it the Clock or the Location?
No matter the kind of clock you might have, first decide whether or not the issue is with the clock or its location in your constructing. If only one clock is out, swap it with a working clock from a distinct location and see if the problem follows the clock or stays on the location. As soon as decided, the problem of the clock or location can then be addressed.

Hit the Residence Button
If bumped or moved, the palms on a clock can f
all out of alignment. If this occurs, American Time analog clocks for AllSync, Wi-Fi and SiteSync function a “Residence” button that may get you again on monitor. Flip the clock over and discover the Residence button on the motion element. Pushing it’ll return the palms to the 12 o’clock place. From there, they need to correctly re-sync.

For extra element descriptions for this method, see our Homing Arms guides on our Tech Suggestions web page.

In case you have a number of clocks that aren’t retaining the right time, search for your clock expertise under and its troubleshooting options….


SiteSync Wi-fi Clocks

In case your SiteSync wi-fi clocks are drifting or didn’t replace for daylight saving time modifications, it might be that the Grasp Clock’s transmitter is just not broadcasting at full power or in any respect. To check this, energy cycle the Grasp Clock unit.

  • Take a clock off the wall, disconnect the facility after which energy it again up.
  • Confirm whether or not it’s getting a sign from the Grasp Clock by guaranteeing the LED on the receiver turns inexperienced.
  • If doesn’t, then the radio on the Grasp Clock could also be unhealthy. Contact our assist group and we’ll assist repair it. 

The issue may additionally be so simple as unhealthy batteries.

  • If the battery output is 1.4 volts or much less, the clock received’t right to the appropriate time. The batteries will must be changed.

In case your wi-fi clocks get energy from an A/C connection, examine to verify there’s energy on the outlet.

In case your SiteSync wi-fi clocks are greater than six years previous and use GPS to get the right time, there’s a identified difficulty with Garmin that has affected some GPS grasp items.

  • The Garmin antenna is unable to decipher the time and date, which is able to trigger the grasp to ship out the fully mistaken date and time to the clocks.
  • Go right here to be taught extra about methods to troubleshoot this.

Wi-Fi Clocks

If Wi-Fi clocks aren’t displaying the right time, a standard wrongdoer is one thing that has modified in your IT community.

  • Adjustments to the community can accidently block the port that the clocks must exit and get the right time.
  • Examine along with your IT group: Did they replace or change something?

You too can take a look at the power of your Wi-Fi sign with the receiver on the again of the clock.

  • Repower the clock and decide whether or not it’s seeing the community and getting the time.
  • You possibly can go to the Wi-Fi clock set up and operation handbook for extra data on how to do that.

One other frequent wrongdoer: The fabric in your wall.

  • Simply because a Wi-Fi clock works on one aspect of a wall doesn’t imply it’ll work on the opposite aspect.
  • Constructing supplies that block a Wi-Fi sign can hamper the place you set your Wi-Fi clocks.

Lastly, the issue could also be as merely as unhealthy batteries.

  • If the battery output is 1.4 volts or much less, the clock won’t right itself and the batteries will must be changed.

Energy over Ethernet (PoE) Clocks

Like Wi-Fi, PoE clocks have a port in your IT community by way of which they exit and get the exact time.

  • In case your clocks aren’t displaying the right time, examine with the IT division to see in the event that they up to date something on the community. They could have inadvertently blocked or closed the port that the clocks want open.

AllSync Wired Clocks

For a single wired clock that isn’t displaying the right time, examine the voltage on it.

  • If all the clocks on the system are out of sync, examine the voltage on the Grasp Clock. (21.7V minimal on 24V techniques) 110V techniques are usually not a problem except there isn’t a energy in any respect. 
  • Make sure the Grasp clock is activating the relays on the right occasions, relying on the clock code being utilized.
  • Examine that the correct voltage is making it to the clocks – 24V techniques might have extra points as a result of energy will get diminished over the size of the wire runs. The connections and variety of clocks on the road additionally have an effect on the facility.

We will Assist!

In case you nonetheless can’t determine what’s mistaken along with your clocks, or if you already know the rationale and need assistance resolving it, contact us! Our clock consultants are prepared to assist at 800-328-8996.

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